In today’s highly regulated environment, lenders must ensure they remain compliant and protect consumers. Brocaly can automate 100% of your QA for evaluating agent-borrower conversations, so you can sleep easy at night.
Better compliance
Better borrower satisfaction
Better operational efficiency
Listen in to 100% of
conversations
Brocaly automatically QAs every single agent-borrower conversation and provides immediate and detailed evaluation reports.
Each conversation in analysed against multiple criteria, including regulatory compliance, call flow adherence and best practice, and communication accuracy.
Train and upskill lending agents
Give agents real-time feedback on their customer conversations and train them up using AI-powered simulations that emulate the interactions they have every day with real customers, for example:
-
Identifying and presenting the best loan packages
-
Recognising and managing customer vulnerability
-
Handling angry or emotional customers
-
Handling common complaints
That’s reporting and evidencing sorted...
Review key metrics, and drill down to get into the detail
Flag issues for urgent escalation and remediation
Share feedback with your agents and team leaders
Automatically generate and circulate compliance reports
