Apr 93 minGuide to Artificial Intelligence (AI) terminology - Handy AI GlossaryDemystifying AI's key terms to keep you in the loop.
Feb 152 minUsing GenAI to Decipher the Meaning Behind Your Customer ConversationsGenAI-powered conversation evaluations allow for real-time monitoring of customer interactions.
Jan 94 minUpskilling agents with AI-generated customers: How does it work?AI-powered agent training involves utilising GenAI to create a dynamic and secure environment for training customer service agents.