Free FCA Compliance Check on 100% of your calls
Automatically check 100% of your calls for compliance in minutes using our free AutoQA tool. Support your QA team by flagging high-priority cases that need further attention:
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Identify Vulnerable Customers and follow the TEXAS protocol
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Ensure you’re Consumer Duty compliant, offering Good Customer Outcomes
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Acknowledge and handle Complaints appropriately
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Follow DPA steps for data privacy
Not checking 100% of your calls?
✓ Get confident in your compliance quickly with this free service.
Already checking all of your calls?
✓ Use this free specialist compliance service for extra assurance.
Get more information
Fill in the form below and we will be in touch to share:
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InfoSec factsheet
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Quick setup guide
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Example FCA Scorecard
Already being used by...
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How does it work?
1
Share
You send us a copy of your calls (via easy to setup methods SFTP, upload or integration*).
2
Transcribe
We transcribe your calls (if you haven't already).
3
Evaluate
We check every conversation and score against the 5 FCA criteria.
4
See results
You can access the results on your dashboard within minutes.
*worried about the integration effort required? Speak to our team, we'll walk you through the process to make sure it's quick and easy.
Why are you making this available for free?
If we grant you access to this service, you will be welcome to use it for free, and we won’t expect any more from you.
However, we do have further services that will allow you to unlock value from your customer conversations.
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Customised AutoQA – to check against areas specific to your products & services, match your current scorecards
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Alerts – calls requiring attention sent straight to your Inbox, Teams or Slack
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Smart Insights – weekly snapshots uncovering actionable insight hidden in your, showing you how you can improve your operation (e.g. compliance, complaints, impairment, productivity, conversion)
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In-depth Analysis – our data team can pore over the reams of unstructured data and help you to draw out insights that you haven’t been able to answer before.
Right now we want to get you started on our free service. We will be more than delighted to show you these further services when you are ready.
Will my customer data be safe?
The short answer to this is ‘Yes’.
We are set up to process the data of FCA-regulated UK businesses. We know that customer conversations include private data (PII) and sensitive information such as personal circumstances. So we are set up at every stage to handle all data in a safe and compliant manner. We can provide further information as part of the setup process.
How much work is involved on my side?
We hear this question frequently, especially about the technical setup (sharing calls).
Brocaly integrates with a range of popular communication platforms, and are always looking to expand this list. If we don't already have an easy integration into your system, we will be glad to do the leg-work to create this.
Something else on your mind?
We'd be glad to chat and answer anything, just email our team: contact@brocaly.com